This quality policy is the framework upon which Merrill Technologies has centered its business. All of our facilities have been registered to the ISO-9001 (view certificate) standard since 1998 and in addition, we follow the Joseph M. Juran concepts of quality management. We have found that by following these quality systems, we are better positioned to ensure our customers top quality products while still maintaining the highest level of value and timely deliveries. We understand that ultimately, customer satisfaction depends on exceeding expectations in all three areas all of the time.

While each of the three companies at Merrill Technologies offers their own special products and areas of expertise, we standardize key processes wherever possible. Some examples include:

• Strategic Business Planning
• Document Controls
• Corrective Actions and Improvement Processes
• Communications Systems
• Training & Education
• Customer Satisfaction Surveys

Customer satisfaction surveys from each of our companies consistently demonstrate that we are on track in achieving our quality objectives.